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Terms of service

Happy Smart Homes Ltd - Customer Terms & Conditions

Please read these terms carefully before booking a Service with us.

These are the Terms & Conditions ("Terms") on which Happy Smart Homes Ltd ("we", "us", "our") supplies smart home installation services ("Services") to you, the customer ("you", "your"). By booking a Service from our website (www.happysmarthomes.com), you agree to be bound by these Terms.


1. About Us

  • Company Name: Happy Smart Homes Ltd

  • Company Number: 11943773

  • Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX

  • Contact Email: info@happysmarthomes.co.uk


2. Our Services

2.1. What We Do: We provide professional installation and setup services for customer-owned smart home devices. Our standard Service includes physical installation (e.g., mounting), device configuration, connection to your WiFi, setup of the relevant mobile app, and a "Tech Walk-Through" to ensure you are confident using your new technology.

2.2. What's NOT Included (Exclusions):

We do not sell or supply the smart home devices themselves. You must provide the device(s) for which you have booked a Service.


3. The Booking Process

3.1. Book and Pay: Select your required Service on our website and pay the fixed price in full at the time of booking.

3.2. Select Preferred Time: Choose up to 3 preferred dates for your installation. Please note this is a preference only and is not guaranteed.

3.3. Technologist Selection: We will email you (usually within one business day) with profiles of vetted, available Technologists certified for your Service, along with their available time slots.

3.4. Confirmation: Reply via email to select your preferred Technologist and time slot. You must also inform us of any known hazards or risks at your property that may affect the Service your Technologist provides there, for example if you have a nervous dog, asbestos, or faulty wiring. We will then send a final confirmation email including the Technologist's contact details. Your booking time and date is only confirmed upon receipt of this email.


4. Pricing and Payment

All prices for our Services are fixed and displayed on our website at the time of booking. Payment must be made in full at booking via our online payment processor (e.g., Shopify Payments).


5. Your Responsibilities

  • You agree to provide the correct smart home device(s), ensure an adult (18+) is present throughout the Service, provide a safe working environment and reasonable access, provide necessary information (e.g., stable WiFi password), and confirm you have any required permissions (e.g., landlord consent).

  • You agree to ensure any pets or children are kept safely away from the working area during the Service.

  • You agree to inform the Technologist of any known hazards or risks at the property before the Service begins.

  • If the Technologist cannot gain access to the property at the agreed time, or if the Service cannot proceed due to your failure to meet these responsibilities, this may be treated as a cancellation with less than 24 hours' notice (see Section 6.2).


6. Your Right to Cancel and Reschedule

6.1. Legal Right to Cancel ("Cooling-Off Period"): You have a legal right to cancel within 14 days of receiving your final booking confirmation email. Notify us in writing (e.g., email). A full refund will be given if the Service has not started. Important: If you request the Service to occur within the 14-day period, you expressly consent to the Service starting. If you cancel after the Service has started but before it's complete, you may be charged for the work done. If the Service is fully completed within the 14 days at your request, you lose the right to cancel.

6.2. Our Standard Cancellation Policy:

  • Cancel more than 24 hours before the appointment for a full refund.

  • Cancel less than 24 hours before the appointment, and a cancellation fee of 50% of the Service Fee will apply.

  • To reschedule, please provide at least 24 hours' notice.

6.3. Cancellation by Us: If we or our Technologist must cancel, we will offer to reschedule or a full refund.

7. Our Commitment to Quality 

7.1. Our Responsibility: Happy Smart Homes is responsible to you, our Customer, for ensuring the Service is performed with reasonable care and skill, consistent with professional standards. Your contract is with us.

7.2. Addressing Issues: In the unlikely event of defective workmanship or accidental damage to your property caused during the Service, please notify us immediately (and no later than 7 days after the appointment) via email at info@happysmarthomes.com

7.3. Our "Make It Right" Process: We commit to ensuring the issue is rectified promptly. We will manage this process for you, typically by arranging for the original Technologist (or another qualified Technologist from our network if necessary) to return and make good on the issue at no additional cost to you. "Making good" includes, without limitation, the repair of any damaged property or like for like replacement of any devices where the damage was caused by the Technologist during the Service.


8. Our Technologists

8.1 Technologists: Your contract is with Happy Smart Homes Ltd. The Service is performed by an independent, self-employed Technologist acting as our subcontractor. 

8.2 Vetting Process: We take reasonable steps to vet Technologists, including identity, Right to Work, Basic DBS checks, and requiring public liability insurance. However, you acknowledge that this vetting process relies on information provided by the Technologist and third parties, and has inherent limitations. While we strive to connect you with reliable and skilled professionals, Happy Smart Homes cannot guarantee the suitability, reliability, or quality of any Technologist beyond ensuring they meet our stated vetting criteria. Our commitment regarding the quality of the Service itself is set out in Section 7 (Our Commitment to Quality).


9. Limitation of Our Liability

We will not be liable for loss or damage under the following circumstances:

  • Pre-existing Conditions: Damage arising from, or damage which is revealed by our work due to, pre-existing faults, weaknesses, or inadequate construction/installation within your property, wiring, network, or the smart home device itself, provided such conditions could not have been reasonably identified by our Technologist prior to starting the work.

  • Customer-Provided Information: Issues or failures resulting directly from incorrect or incomplete information provided by you (e.g., incorrect WiFi password, wrong account details).

  • Hidden Services/Obstructions: Damage to concealed pipes, cables, or other services hidden within walls, floors, or ceilings, provided their presence and location were not made known to us or our Technologist and could not reasonably be detected using standard, non-intrusive installation methods. We do not undertake specialist detection surveys.

  • Failure of the Device Itself: The failure or malfunction of the smart home device itself, which should be covered by the manufacturer's warranty. Our Service covers installation and setup, not the inherent quality of the device you provide.

  • Changes Over Time: Smart home technology evolves rapidly. We are not responsible for issues that arise after the completion of the Service due to factors outside our control. This includes, but is not limited to:

    • Updates to device software, firmware, or apps released by the manufacturer.

    • Changes to your home network, such as replacing your router, changing your WiFi password, or switching internet service providers.

    • Modifications you make to device settings or physical location.

    • Discontinuation of support or services by the device manufacturer.

Subject to the above, our total liability to you for all other losses arising under or in connection with this contract shall be limited to the total price paid by you for the Service. We are not liable for any business losses.


10. How We Use Your Personal Data

We handle your personal data according to our Privacy Policy. This includes sharing necessary details (name, address, contact info) with your assigned Technologist solely to enable them to perform the Service.


11. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


12. Changes to These Terms

We may update these Terms. The version applicable to your booking is the one in force when you booked.


13. Events Outside Our Control (Force Majeure) 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control. If such an event occurs, we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.


14. Severability 

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


15. Contact Information

For questions, contact us at: info@happysmarthomes.com

Happy Smart Homes Ltd, 128 City Road, London, EC1V 2NX

Company Number: 11943773