Refund & Cancellation Policy

Last Updated: 2 March 2026

At Happy Smart Homes, we provide professional tech installation & set up Services. Because we do not sell physical products, traditional "return" policies do not apply. This policy outlines how we handle cancellations, refunds, and rescheduling for our Services.

1. Cancellations by You

We understand that plans can change. Our cancellation policy is designed to be fair to both you and our Technologists who have set aside time for your appointment.

• More than 24 hours' notice: If you cancel your booking more than 24 hours before the scheduled appointment time, you will receive a full refund to your original payment method.

• Less than 24 hours' notice: Cancellations made less than 24 hours before the appointment will be subject to a cancellation fee of 50% of the Service Fee.

• Statutory "Cooling-Off" Period: You also have a legal right to cancel within 14 days of your booking confirmation for a full refund, provided the Service has not yet started. If you requested the Service to be completed within this 14-day period, and it has been fully completed, you cannot change your mind and cancel.

2. Rescheduling

If you do not need to cancel but just need to change the time or date:

• You may reschedule your appointment free of charge provided you give us at least 24 hours' notice.

• Requests to reschedule with less than 24 hours' notice will be treated as a cancellation and may incur the 50% fee, as our Technologist will likely be unable to fill that time slot at short notice.

3. Cancellations by Us

In the unlikely event that we or our Technologist must cancel your appointment (e.g., due to illness or unforeseen circumstances), we will contact you immediately to offer a priority reschedule. If a suitable new time cannot be agreed upon, you will receive a full refund.

4. Service Quality Issues

• If you believe the workmanship is defective, you must notify us within 7 days of the appointment at info@happysmarthomes.com

• Under our "Make It Right" promise, our first priority will always be to rectify the issue. We will arrange for a Technologist to return and fix any faulty workmanship at no additional cost to you.

• Partial or full refunds for completed Services will generally only be considered if we are unable to rectify faulty workmanship after reasonable attempts.

5. Hardware and Devices

Please note that we do not sell smart home devices (hardware). We cannot process refunds, returns, or exchanges for the devices themselves (e.g., a faulty Ring doorbell). You must contact the retailer from whom you purchased the device for any hardware issues.

6. Refund Processing Times

Approved refunds are processed immediately by our system. However, please allow 5–10 business days for your bank or credit card provider to reflect the funds in your account.